House rules
Clear from the start, so everyone is comfortable.
Clear rules, so everyone is comfortable
01Deposits
Parties of 3 or more, private-room bookings and services over $200 require a 30% deposit, credited to your bill. Individual appointments need no deposit.
02Cancellations & changes
Free with 24 hours' notice by phone or text. With less notice, any deposit is held as credit for your next visit within 30 days.
03Running late
We hold your chair for 10 minutes. After that your artist may shorten the service so the next guest is not affected, or offer the next available time.
04Refunds
Beauty services are non-refundable once completed. If anything is not right, tell your artist or the manager before you leave — we will fix it until you are happy.
05Free fixes within 48 hours
Chips, lifting or lash loss within 48 hours due to a technical issue are fixed for free; please text us a photo and book the fix within 7 days.
06Allergies & health
Please let us know about glue or acrylic allergies, pregnancy or medication. Your artist will patch-test on a small area first.
07Your artist
You can request an artist when booking; if they are unexpectedly away, we will let you know in advance and suggest someone equally skilled.
08Salon etiquette
We keep the salon quiet: please speak softly and set phones to vibrate. We refuse service for disrespectful behavior toward our staff.
09Personal belongings
Lockers are available for bags and jewelry. We are not responsible for items left outside the lockers.
10Children
Children under 10 must be supervised by an adult; our Mommy & Me package uses kid-safe polish. Because of the space and products, we cannot host children under 4.
11Photos & privacy
We only photograph and post hands, nails and lashes with your consent, and never post faces. Booking details are used solely to confirm your appointment.
Last updated October 2026 · Questions? Call or text us.